Managing Your Website Updates
How to Use the Maintenance Request Form
Keeping your agency’s digital presence accurate, accessible, and current requires collaboration. While state agencies are responsible for authoring and managing their own website content, the Government Information Center (GIC) provides technical support and deployment assistance.
The GIC Website Maintenance Request Form is the designated gateway for submitting implementation requests, troubleshooting bugs, and coordinating site updates with our technical team.
Here’s what you need to know about preparing your materials before opening a ticket.
The Role of the Request Form
The maintenance request form routes technical updates, structural site changes, and administrative publishing tasks directly into the queue. It serves as a tool to execute approved changes, rather than a content creation or copyediting service.
Agency teams are expected to perform the primary groundwork: writing copy, securing internal approvals, and formatting materials before requesting deployment.
Submitting via the form ensures your request is logged, prioritized, and tracked systematically without getting buried in individual email inboxes.
Note: For genuine digital emergencies, submit a ticket immediately and notify your agency supervisor.
Prepare Complete, Production-Ready Submissions
Vague form submissions lead to back-and-forth communication that delays implementation. Agencies should strive to provide finalized, turn-key instructions so our team can execute changes efficiently. These instructions on the form should include:
- Direct URLs: Provide the exact web addresses of the specific page or pages requiring updates.
- Exact Text Delineation: Instead of generalized notes like “update the homepage text,” provide the exact sentences to remove and the finalized, approved text to insert.
- Pre-Approved Attachments: All images, assets, and documents must be fully vetted and attached directly to the form. We can help with the sizing of images, but they must be high-quality resolution.
Accessibility Compliance Starts With You
Delaware digital standards require all public-facing content to be accessible to everyone. Ensuring digital accessibility is strictly the originating agency’s responsibility.
Before submitting any content or documentation:
- Remediate All Documents: PDFs, forms, and downloadable files must be fully accessible and verified with an accessibility checker before submission. GIC will not remediate agency documents, and non-compliant files cannot be uploaded.
- Image Standards: Include descriptive alternative text (alt text) for every graphic or headshot provided.
- Reference State Guidelines: If you need assistance meeting state compliance standards, review our online accessibility documentation before preparing your ticket.
Keep Timing in Mind
Our team works through requests systematically during standard business hours. If a ticket is submitted toward the end of the day (EOD), please note that it may not be reviewed or addressed until the following business day. Planning ahead—especially for time-sensitive announcements or scheduled campaign launches— ensures everything goes live right on time.
Ready to get started?
Bookmark the GIC Website Maintenance Request Form and submit your next update today!
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